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We strongly recommend FedEx shipping (only $21) on all
orders placed after 4th December as this is the only method of shipping
that we can guarantee delivery in time for Christmas. Registered Post
and Swiftpost from Dublin's General Post Office have a cut off point of
delivery to the US on Tuesday 5th December and to Europe on Friday 8th.
Dont be disappointed and pick FedEx and track your order online. Yours
Sincerely, Ken Byrne
Frequently Asked Questions
General:
- What Guarantee does Des Byrne
Jewellers offer?
- Where is Des Byrne Jewellers located?
- How long has Des Byrne been in
business?
- Ring Size - I am unsure what
finger size I want. What do I do?
- How will the products I buy
be packaged?
- Returns Policy
- Guarantee
Payment:
- Are my credit card details
safe?
- Is tax added to the price shown on
the website?
- My Credit Card is being Declined?
Shipping:
- How long does it take to ship an
item?
- How much does shipping cost?
- What is the difference between
the 'bill to' address and the 'ship to' one in the shopping cart? (GIFTS)
General:
Q: What
Guarantee does Des Byrne Jewellers offer?
A: Des Byrne Jewellers takes pride in offering works
of uncompromisingly high standards of quality, created with care and dedication
by skilled craftsmen. If you are not satisfied with your purchase for
any reason, simply return it within 30 days for a replacement or a full
refund. This pledge is in addition to your statutory rights. All gold
items are hallmarked in Dublin Castle Assay office which is your guarantee
of the gold's quality.
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Q: Where
is Des Byrne Jewellers located?
A: We are located in the heart of Dublin City, Ireland
on Bachelors Walk. Right next to the famous O'Connell Street, and around
the corner from the historic GPO (General Post Office). Unlike other on-line
"Irish" jewellers, all our products are crafted & shipped
in/from Ireland. Actually, for those of you who are "well up"
on your Irish history, you might find it interesting to know that if you
use Registered Post or Swiftpost (shipping) your order will actually be
posted from the GPO.
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Q: How
long has Des Byrne been in business?
A: Des started this business back in 1964 and has been
serving the Dublin public with Quality jewellery at affordable, reasonable
prices ever since. We launched our website in 1998 and we care delighted
to say that it has experienced incredible growth in popularity each year
since then!
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Q: How
will the products I buy be packaged?
A: All products purchased through the website will come
gift wrapped in a jewellery box.
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Return
Policy - Guarantee:
DES BYRNE JEWELLERS and Allcladdagh.com takes
pride in offering works of uncompromisingly high standards of quality,
created with care and dedication by skilled craftsmen. If you are not
satisfied with your purchase for any reason, simply return it within 30
days for a replacement or a full refund. This pledge is in addition to
your statutory rights.
There is a $95 Charge on all wedding bands and diamond
rings which need to be exchanged or refunded as all are individually handmade.
There are no returns an any family crest jewellery. Please email for instructions
with your order number in the subject line.
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Payment Method:
Q: Are
my credit card details safe?
A: This website is secured by GeoTrust SSL.
Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby
offering the highest level of encryption and security possible. This means you can rest assured
that communications between your browser and this site's web servers are private and secure.
If you have any further questions regarding security please don't hesitate to contact us at our
Toll Free number or at info@allcladdagh.com
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Q:
My credit card is being declined. Help!?
A: Please contact your issuing bank or use a different
credit card? We find that some transactions are refused from our end.
This is due to security measures taken by your bank as the transaction
does not fit the profile of your account (for example, if you have never
bought from Ireland before).
These problems are generally quite easy to sort. You
would need to ring you bank and let them know that you are expecting a
charge from us and they can pre-clear it so that when you try again
it goes through.
Ordering by Telephone
You can also contact us by phone :
011 353 1 8730670 (from the US)
Rest of the world : Int. code + 353 1 873 0670
Please remember our shop is in the GMT timezone (5 hrs ahead of EST).
The best time to call is between 9am and 12pm east coast US time. (Monday
- Saturday)
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Q: Is tax added
to the price shown on the website?
Sales Tax Policy
United States
We will not charge any sales tax to orders shipped to the United States.
Any duties charged by the US customs will be paid for by us.
European Union
For all orders shipped within the EU, 21% VAT will be applied. Duties
are not charged to shipments made within the EU.
Rest of the World
For orders shipped to the rest of the world, no sales tax applies. However,
any duties charged by customs is the responsibility of the customer. Our
shipping agent will collect duties on behalf of customs if any apply.
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Shipping:
Q: How long
does it take to ship an item?
A: We deliver your order right away. If the item is
in stock your order will be shipped within 2 working days. We will normally
send all orders in 7 business days or less. International orders are generally
received in 14 days or less. Recently we introduced an overnight FedEx
shipping option (from $12) for more details on shipping - click here
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Q:
How much does shipping cost?
A: Shipping starts from US$12 for Registered Post. If
you require faster delivery you can select SwiftPost ($15) or FedEx ($21
to Europe, $21 to USA & Canada and $65 to rest of world). Again, for
more details - click here
Track your FedEx order - Click
Here and enter your tracking code. (You will find your tracking code
in the email you receved from allcladdagh regarding your order)
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Q: What
is the difference between what is sent to the "bill to" address
and the "ship to" one?
A: If you decide to order, you will be asked to enter
an address in our "Checkout" section. Here, you have the option
to give different addresses for us to send the bill & the product
to (ideal for GIFTS). The address in the "ship to" section will
receive the product/s with some information about Irish Jewellery, and
the address in the "bill to" section will receive the credit
card receipt and also a till receipt from Des Byrne Jewellers. If you
want both packages to be sent to the same address just leave the "bill
to" section blank & both packages will then be sent separately
to the same address.
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Q: Ring
Size - I am unsure what finger size I want. What do I do?
A: If you already know your size just enter it where
applicable (we can understand European, Irish and US sizes so just enter
whichever you know). But if you are unsure of your finger size we recommend
you go to your local jeweler and ask them to measure you.
We strongly recommend having your wedding finger size
measured correctly. If you order an incorrect size in wedding bands there
will be a charge of $95 as we must replace all wedding bands as they are
all individually hand made.
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If you have any other questions please feel free to
contact us
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